Privacy Policy

1. Who we are

Flock is operated by Neeraj Khandelwal, sole proprietor trading as Flock, registered at C 703, Spring Bloom, BG Shirke Road, BT Kawade Road, Pune, Maharashtra 411036, India (“we”, “us”). This policy explains what personal data we collect, why, and your rights. It is written to be consistent with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

2. What we collect

• ·Account data — your email address, and phone number where you provide it, used to create and secure your account and to send alerts you opt into.
• ·Payment data — handled entirely by our payment partner, Razorpay. We do not collect or store your card numbers or bank credentials. We receive only a transaction reference, status, and the billing details needed to issue a payment receipt.
• ·Usage and analytics data — basic product analytics (pages and features used, device and browser type) to understand and improve the Service.
• ·Consent records — when you sign up, we record that you accepted this policy, with a version, timestamp, and technical details, to meet our legal obligations.

We do not collect KYC documents, demat or broker linkages, or your trading history in this version of the Service.

3. How we use it

We use your data to provide and secure the Service, deliver the alerts you choose, process subscriptions and issue invoices, respond to support requests, improve the product, and meet legal and tax obligations. We do not sell your personal data.

4. Who we share it with

We share data only with processors who help us run the Service — including Razorpay (payments), our hosting and email providers, and our analytics provider — under agreements that limit their use of the data. We may disclose data where required by law or to protect our rights.

5. Retention

We keep account data for as long as your account is active and for a reasonable period afterwards to meet legal, tax, and audit obligations. Billing and invoice records are retained for the period required by tax law. When data is no longer needed, we delete or anonymise it.

6. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, and deletion of your data. You may also withdraw consent and close your account. To exercise these rights, write to support@useflock.in. We aim to respond within 30 days. For how to request deletion of your data and what we delete, see our Data Deletion page.

7. Grievance officer

For privacy questions, complaints, or to exercise your rights, contact our grievance officer: Neeraj Khandelwal, email support@useflock.in, phone +91 77091 11978. We respond to grievances within 30 days.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above and notified where appropriate.