Data Deletion

You can ask us to delete the personal data we hold about you and to close your account at any time. This page explains how to make the request, what we delete, what we must keep, and how long it takes. It is written to be consistent with India's Digital Personal Data Protection Act, 2023 (DPDP Act), and complements our Privacy Policy.

1. How to request deletion

Email support@useflock.in from the email address registered to your account, with the subject “Data deletion request”. We may ask you to confirm a detail of your account so we can verify the request is genuinely yours before we act on it.

2. What we delete

• ·Your account and profile — your email address, and phone number where you provided it.
• ·Your in-product data — watchlists, alert preferences, and saved settings.
• ·Analytics identifiers tied to you, and your consent records, once they are no longer needed for the legal purposes described below.

3. What we keep, and why

We retain the minimum needed to meet our legal obligations. Billing and invoice records are kept for the period required by tax law, and we may keep limited records where the law requires it or to protect our rights. Payment details are held by our payment partner, Razorpay — we never store your card numbers or bank credentials. Any data we keep beyond your deletion is anonymised or kept only in a form that no longer identifies you wherever possible.

4. How long it takes

We acknowledge your request promptly and complete the deletion within 30 days. If an active subscription is attached to your account, deleting your data also closes your account; cancel the subscription first (or it will not renew once the account is closed) so billing stops cleanly.

5. Contact & grievance officer

For deletion requests, privacy questions, or complaints, contact our grievance officer: Neeraj Khandelwal, email support@useflock.in, phone +91 77091 11978. We respond within 30 days.